Your Privacy Is Our Responsibility

1 Definitions & Scope

In this policy, "personal information" refers to any information that can directly or indirectly identify an individual. This includes name, email address, mobile number, date of birth, payment details, and IP address.

By accessing the bz66 platform or creating an account, you give your full consent to the terms of this privacy policy. This policy applies equally to all users in Bangladesh.

2 What Information We Collect

bz66 may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only users 21+ may open an account)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• National ID or passport details for identity verification (where applicable)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal amounts and dates
• Transaction history and status

2.3 Usage & Technical Information

• IP address and device identifier information
• Browser type and operating system
• Time spent on the site and pages visited
• Game play history and account activity
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Content of messages sent via live chat or email
• Records of customer service conversations (for quality improvement purposes)

3 How We Collect Information

bz66 collects information in the following ways:

• Directly provided: You provide information yourself when filling out account registration, login, deposit, or withdrawal forms.
• Automatic collection: When you browse the site, we collect information about your browsing behaviour using cookies and similar technologies.
• From third parties: Payment providers (bKash, Nagad, Rocket, Upay) send transaction confirmation details.
• Verification services: Information may be obtained from legitimate third parties for the purpose of fraud prevention and age and identity verification.

4 How We Use Your Information

bz66 uses the information you provide only for the following purposes:

• Creating and managing accounts and ensuring access to the platform
• Processing financial transactions — fulfilling deposit and withdrawal requests
• Age verification (21+) and identity confirmation
• Prevention of fraud, money laundering, and illegal activity
• Providing customer service and resolving support requests
• Maintaining platform security and technical performance
• Sending personalised experiences and relevant promotional content (with your consent)
• Identifying unusual playing patterns as part of the responsible gaming programme
• Meeting legal obligations and complying with regulatory authority directives

5 Disclosure & Sharing with Third Parties

Under normal circumstances, bz66 does not share your personal information with outside parties. However, limited disclosure may occur in the following cases:

5.1 Service Provider Partners

Necessary transaction information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay for payment processing. Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) process gameplay data — however, they cannot access your identity or financial information.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, legitimate requests from government authorities, or to assist law enforcement investigations. In such situations, no information beyond what is legally required will be disclosed.

5.3 Business Changes

In the event of a business merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance.

6 Data Protection & Security

bz66 follows industry-standard technologies and practices to protect your information. The key components of our security measures are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only a strong cryptographic hash is retained.
• Access Controls: Following a strict need-to-know access policy, only authorised staff can access specific data.
• Regular Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
• Firewall & Intrusion Detection: Modern network security systems are maintained to prevent unauthorised access.
• Data Backups: All data is regularly backed up in a secure location so that recovery is possible in the event of accidental loss.

However, no guarantee of complete security on the internet is possible. You are also responsible for keeping your account password confidential and logging out from unfamiliar devices.

7 Cookie Policy

The bz66 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve the functionality of the website.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to understand patterns of site usage, helping us improve our services.
• Performance Cookies: Used to evaluate the site's loading speed and technical performance.

Cookies can be managed by changing your browser settings, however disabling certain essential cookies may affect some functionality of the site.

8 Your Rights

As a bz66 user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information (except where legal obligations apply).
• Right to Restrict Processing: You may request that your information be paused from use for specific purposes.
• Right to Opt Out of Marketing Communications: You may withdraw consent at any time to stop receiving promotional emails or messages.
• Right to Lodge a Complaint: If you are dissatisfied with how your information is managed, you may contact [email protected].

To exercise these rights, contact our support team directly. We will process your request as quickly as possible.

9 Data Retention Period

bz66 retains your personal information only for as long as necessary — no longer. The retention period depends on the type of information and its purpose:

• Account information: For as long as the account is active and for a specified period after closure as required by legal obligations.
• Financial transaction records: Retained for the long term in accordance with financial regulations.
• Customer service communications: Kept for a period after resolution for quality control purposes.
• Technical logs: Retained for a limited period for security analysis.

Information that must be retained for legal or regulatory reasons after account closure will be securely deleted or anonymised at the end of the designated period.

10 Children's Privacy

bz66 strictly does not provide services to individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will immediately close that account and delete all related data.

If anyone under the age of 21 lives in your household, please keep them from accessing this platform and keep your account details confidential. Detailed guidance on this is available on the Responsible Gaming page.

11 International Data Transfers

bz66 is an international platform. Game software, server infrastructure, and some technical services may be located in various countries. As a result, your information may be transferred and processed outside of Bangladesh.

For such international transfers, we ensure that recipient organisations maintain data protection standards equivalent to this privacy policy. Protection of your information is ensured through contractual obligations.

12 Policy Changes & Updates

bz66 reserves the right to update this privacy policy from time to time. When changes are made, this page will be updated and the "Last Updated" date will change. For significant changes, we will make reasonable efforts to notify you at your registered email address.

Your continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

13 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — log in to the bz66 platform to get started
• Language: Support is available in both Bengali and English

We will make every effort to respond to your request as quickly as possible. We treat every matter related to your privacy with the utmost importance.